Total Quality Management (TQM) consists of organization-wide efforts to instill a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.
The Total Quality Management certification, developed exclusively for the Management and Strategy Institute, is designed to give the student a strong understanding of TQM and how to apply it in a professional work environment.
The program covers all basic TQM principles and gives the student a solid understanding of TQM and how it is implemented in a business environment.
Additional Information:
Course of Study [.pdf] | Sales Brochure [.pdf]
TQM Pyramid TQM Importance of good quality Determinants Prevention costs Appraisal costs Internal failure costs External failure costs NGT/FR Product quality Servqual Consequences of poor quality TQM system model Seven basic elements of TQM ISO 9000 7 classic tools of quality Pareto chart Scatter diagram Control chart Flow chart Cause-and-Effect Fishbone Histogram Check Sheet Data and Analysis 2D/3D piecharts Column charts Box plot Bar charts Trend charts Cusum charts | ABC Analysis Radar charts Priority matrix Interrelationship diagram Fault tree analysis Timeline analysis Analytic methods Root cause analysis SIPOC analysis Five Why analysis 5W2H approach AQL Quality circle Just in time (JiT) 8-D Problem system DMAIC problem solving Robust design Poka Yoke Kano model Kaizen Contingency plan DPA Zero defects Costs of quality Creativity techniques Benchmarking Affinity Diagram Final Exam: Timed exam PCUs earned: 30 |
No, the TQM training course includes all training material need to pass the test. The price includes training material and the exam.
Total Quality Management Professionals must function at a high level within an organization. A TQM practitioner must have a solid understanding of the related principles so that they can properly analyze waste components and create a value stream. This test is open book, however it is also timed, so you will not have much time to look up answers to questions. It is very important that you study and understand the material prior to taking the test or you will not pass.
The Total Quality Management certification is a high-level certification. This professional development course was designed to teach someone with little knowledge of TQM principals the basic skills needed to function as a TQM professional within your organization. Many executive jobs today require that their employees have at least a basic understanding of Total Quality Management. For an example, click on this [Job Search] link to see how many positions mention the words “Total Quality Management”.
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you’re ready. You have 1 year from the date of purchase to complete the course.
No, the test for the Total Quality Management certification is not proctored. It is timed, with a limit of 2 hours. You may take the test online, from home or work whenever you are ready.
Participants who successfully complete this certification program will receive 30 Professional Competency Units (PCUs) from MSI.
– Professional Digital Certificate
– Professional, Advanced Digital Badge. Share on social media with one click! (See Example)
– iPhone/Android Digital Wallet Card, Carry Your Certification With You!
Certifications are generally the last item listed under the education section of your resume. List them directly beneath your college information in this format:
Certifications:
Management and Strategy Institute
– Total Quality Management Professional (TQMP)™
Copyright © Management and Strategy Institute. All Rights Reserved.