Contact the Management and Strategy Institute

MSI Customer Service

Customer Service Hours:  M-F 9am – 5pm Eastern


MSI answers customer service emails quickly during business hours!

Top Frequently Asked Questions:

If you’re taking one of MSI’s Free Certification programs, no account is required!  Simply click “start now” to begin the program.  If you’re purchasing a paid certification, navigate to the program you’re interested in and click “Enroll Now”.  This will take you to the account creation page.  You’ll create your account while you pay and check out.

You have a full year to complete your program.  If you need additional time, you can also order a extension from the Resources tab in your account.

After you log-in, click on “Dashboard” in the top left corner of the screen, then select Resources.  Select option #2.  Extension fee is $9.95.

If you have a US address, you will be mailed a professional Certificate and Transcripts.  The certificate is heavy-stock, cream paper suitable for framing.

  • Note:  If you purchased your training course from another website and registered for a course using a “voucher code” or “coupon code”, additional fees may apply to receive your certificate in the mail.
  • International Members:  We are unable to ship physical certificates outside the US.  International members will receive a digital certificate immediately upon passing the certification exam.

Most MSI certifications do not have prerequisites.  Please read the descriptions of each certification which will list any prerequisites.

All MSI certifications include free study material with the purchase of your certification.  This material is specifically designed to help prepare you for the certification exam.  All study material is accessed online and is available immediately after signup up for an exam.

Yes!  You can register for our FREE Six Sigma White Belt program.  This program is designed to take about 20 minutes to complete and will give you a good idea of the “look and feel” of our training material and a certification test.