Quality. It’s what we’re all after. Whether it be high-quality products or superior quality service, achieving excellence is critical to success. That’s where quality management comes in. While we all think we know quality when we see it, it’s not always so easy to deliver. At least not on a reliable basis. Indeed, quality is more than just a good job; it’s a specific process that provides reliable, desirable results.
Below, we’ll discuss what quality management is and how it helps guarantee excellence every time.
Quality management is the oversight of all functions and activities needed to maintain and achieve excellence. That’s the key to quality management: consistency. It’s the art of delivering the same standard of product or service every time.
Typically, quality management is composed of four facets:
How does quality management work in practice?
Quality management is a key subset of project management. It works to ensure there are zero deviations from a plan and that the output fulfills expectations for the product or service. For example, in the car industry, quality management exists to detect defects in the car. If too many defects are detected, then quality management analyzes how to reduce their incidence.
That’s led to a decline in the car rejection rate from 20-30 thousand rejects per million to just 20-50 rejects per million.
But quality management can exist in any setting.
Ultimately, it relies on a quality management philosophy. This is best captured in five key principles:
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