Quality Management Certifications

Quality. It’s what we’re all after. Whether it be high-quality products or superior quality service, achieving excellence is critical to success. That’s where quality management comes in. While we all think we know quality when we see it, it’s not always so easy to deliver. At least not on a reliable basis. Indeed, quality is more than just a good job; it’s a specific process that provides reliable, desirable results.

Below, we’ll discuss what quality management is and how it helps guarantee excellence every time.

What is Quality Management?

Quality management is the oversight of all functions and activities needed to maintain and achieve excellence. That’s the key to quality management: consistency. It’s the art of delivering the same standard of product or service every time.

Typically, quality management is composed of four facets:

  • Quality planning. Identifies quality standards that will be important to the goods, services, or project.
  • Quality improvement. How to alter a process to improve the reliability of the outcome.
  • Quality control. The inspection of the output to ensure a standard is continually met.
  • Quality assurance. The monitoring and evaluation of processes to ensure quality requirements will be fulfilled.

How does quality management work in practice?

Quality management is a key subset of project management. It works to ensure there are zero deviations from a plan and that the output fulfills expectations for the product or service. For example, in the car industry, quality management exists to detect defects in the car. If too many defects are detected, then quality management analyzes how to reduce their incidence.

That’s led to a decline in the car rejection rate from 20-30 thousand rejects per million to just 20-50 rejects per million.

But quality management can exist in any setting.

Ultimately, it relies on a quality management philosophy. This is best captured in five key principles:

  1. Continuous improvement. Via incremental improvement, every organization will gradually provide a higher quality product and lower the likelihood of substandard service.
  2. Evidence-led. Quality management follows the facts. By analyzing data, quality managers can determine which areas need further improvement and detect where problems arise.
  3. Customer-focus. The primary aim of quality management should always be to deliver the best service or product to a customer.
  4. If an organization isn’t honest about where problems arise, quality improvement is not possible. Being honest about what is going wrong is critical to ensuring excellent quality management.
  5. Cost-management. Quality costs. That means a balance must be struck between the costs a company can reasonably afford and the level of quality desired.



Want to explore quality management further? Consider looking into one of our certification courses. We cover all varieties of quality management, including project management, supply chain ethics, total quality management, and change management.

If you need greater knowledge of quality management to progress in your career, we’ve got the most informative and engaging training courses available.