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Certified Conflict Manager (CCM)

Certified Conflict Manager Certification
The Certified Conflict Manager (CCM)™ course, designed exclusively for the Management and Strategy Institute, will provide you with the skills necessary to resolve conflicts peacefully, fairly and decisively while staying emotionally balanced. This innovative certification is designed for HR professionals who are looking to work for either small businesses or large corporate entities.

Why choose the Management and Strategy Institute?

 - FREE training material included with all certifications
 - Affordable and Respected
 - Flexible: Training and exam done 100% online
 - Competency based: Take the exam as soon as you're ready
 - Members nationwide working for top companies
 - Professional certificate mailed to you after you pass exam [example]


Frequently asked questions:

Are There Prerequisites?
No, the Certified Conflict Manager certification includes all of the course work required to study for and pass the final exam.

Is the Certified Conflict Manager Certification Test Difficult?
Certified Conflict Managers must function at a high level within an organization.  They are usually HR professionals who deal with conflict on a regular basis.  This test is open book, however it is also timed, so you will not have much time to look up answers to questions.  It is very important that you study and understand the material prior to taking the test or you will not pass.

How in-depth is the training?
The study material provided by the Management and Strategy Institute is specifically designed to help prepare you for the certification exam. The material is provided online.  Human Resource (HR) jobs are attractive career options for professionals.  For an example, click on this [Job Search] link to see how many positions mention the words "Human Resources".

How long is the training course?
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. It may take several days or weeks of study before you feel comfortable to take the final test. You may take the final exam as soon as you're ready. You have 1 year from the date of purchase to complete the course.

Is the test proctored?
No, the test for the Conflict Management course is not proctored.  It is timed, with a limit of 2 hours.  You may take the test online, from home or work whenever you are ready.

What will I receive after I pass my test?
You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing. [View Example]

Credits Received:
Participants who successfully complete this certification program will receive:
  • 20 Professional Competency Units (PCUs) from MSI.
  • HRCI Recertification Credit:  2 Hours (Business)
  • SHRM:  2 PDCs for the SHRM-CP℠ or SHRM-SCP℠

How would I list this certification on my resume?
Certifications are generally the last item listed under the education section of your resume.  List them directly beneath your college information in this format:

        Certifications:
        Management and Strategy Institute
        - Certified Conflict Manager (CCM)™

Certified Conflict Manager Certification
Training Material & Certification Test

$199.95
Picture

Additional Information:
Course of Study [.pdf]   |   Sales Brochure [.pdf]

What is Conflict?
How conflicts evolve
Good/Bad of conflicts

Life cycle of conflicts
How conflicts escalate
Handle Conflicts

Approaches to conflict
Analyze conflicts
Avoiding conflicts
Emotions
Emotional decisions
Psychological tactics

Escalating situations
Negotiate effectively
Principled Negotiation

Prevent Conflicts
Third-party interventions

Final Exam:
Timed exam
PCUs earned: 20

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