Call Center Training |
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Call Center Associate Certified (CCAC)™
Training Material & Certification Test $99.95 
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Most companies today, both large and small, have a dedicated team of representatives to assist their customers over the phone. How your call center agents treat your customers on the phone is a critical aspect to the success of a company.
Professional phone skills do not come naturally to everyone. Understanding how to listen to a caller's needs, then finding the most appropriate solution to their issue requires an understanding of customer service etiquette. This online call center agent training, developed exclusively for the Management and Strategy Institute, is designed to teach someone the core competencies required to deal with customers over the phone. Once the training is complete, students will take the call center agent certification exam to prove their understanding.
Training for call center employees can be a long and costly investment for an organization. The Management and Strategy Institute's online call center agent training will give your employees the skills they need quickly and affordably. MSI also offers Call Center Supervisor training and certification.
Professional phone skills do not come naturally to everyone. Understanding how to listen to a caller's needs, then finding the most appropriate solution to their issue requires an understanding of customer service etiquette. This online call center agent training, developed exclusively for the Management and Strategy Institute, is designed to teach someone the core competencies required to deal with customers over the phone. Once the training is complete, students will take the call center agent certification exam to prove their understanding.
Training for call center employees can be a long and costly investment for an organization. The Management and Strategy Institute's online call center agent training will give your employees the skills they need quickly and affordably. MSI also offers Call Center Supervisor training and certification.
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What is Included for the price of $99.95?
Are There Prerequisites? No, the Call Center Agent training & certification includes all of the course work required to study for and pass the certification exam. This certification program is perfect for first-time call center employees who need to learn the key skills to handle business phone calls. Are there discounts for registering multiple people? Please Contact Us for group purchases. What is included? This program includes our complete online training program for Call Center Agents. The program includes full audio/video and slide presentation. It also includes a 25 question certification exam and the mailing of our official certificate & transcripts to the student upon completion of the program. The student will receive a digital certificate immediately upon passing the exam. Can I see a sample of the training material? Yes, you can see a sample of the training here. [View Video] How long is the training course? The training course is self-paced. Time to complete and fully comprehend will vary with every individual. The course was designed to take approximately 2 hours. You may take the final exam as soon as you're ready. You have access to the program for 1 year from the date of purchase. How is the test issued? The certification test is timed, with a limit of 1 hour. Students may take the test online, from home or work whenever you are ready. The test is accessed directly from within the student learning center. What will students receive after passing the exam? You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing. [View Example] |
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Reviews:
"MSI's call center training was very cost effective for us. It covers all of the key elements that we wanted our call center staff to know and understand. It was also very efficient since each employee was only off the phones for a few hours. We also liked that MSI sent each employee a professional certificate in the mail once they were done. You really can't go wrong for just $99 per employee." - Jen R.
"We had been looking for a way to train our call center staff and found that most options were very expensive. We have about 45 people who needed training, so we needed something affordable and fast. MSI was very helpful. They handled the student registration for us, which made everything very easy. We had everyone trained in a few days and we're definitely seeing improved call performance." - Greg G. |
Why choose the Management and Strategy Institute?
- FREE training material included with all certifications
- Affordable and Respected
- Flexible: Training and exam done 100% online
- Competency based: Take the exam as soon as you're ready
- Members nationwide working for top companies
- Professional certificate mailed to you after you pass exam [example]
- FREE training material included with all certifications
- Affordable and Respected
- Flexible: Training and exam done 100% online
- Competency based: Take the exam as soon as you're ready
- Members nationwide working for top companies
- Professional certificate mailed to you after you pass exam [example]
