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Top Frequently Asked Questions:

CAN i GET A TIME EXTENSION ON MY PROGRAM?
You have a full year to complete your program.  If you need additional time, you can also order a extension from the Resources tab in your account.

After you log-in, click on "Dashboard" in the top left corner of the screen, then select Resources.  Select option #2.  Extension fee is $9.95.
What do I receive after I pass?
You will be mailed a Certificate Of Completion, as well as an official transcript and two distribution copies of that transcript which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing.
  • Note:  If you purchased your training course from another website and registered for a course using a "voucher code" or "coupon code", additional fees may apply to receive your certificate in the mail.
  • International Shipments Note:  We are unable to ship physical certificates to the following countries: Nigeria, Singapore, Indonesia, Saudi Arabia.  Members in these countries will receive a digital certificate only.
Are there prerequisites?
Most MSI certifications do not have prerequisites.  Please read the descriptions of each certification which will list any prerequisites.
Is study material included?
All MSI certifications include free study material with the purchase of your certification.  This material is specifically designed to help prepare you for the certification exam.  All study material is accessed online and is available immediately after signup up for an exam.
Do you have a free program I can try?
Yes!  You can register for our FREE Six Sigma White Belt program.  This program is designed to take about 20 minutes to complete and will give you a good idea of the "look and feel" of our training material and a certification test.
My new account  says expired/disabled
You must click on the link in the confirmation email you receive to activate the account.  Your account will not activate until you've confirmed your email address.  If you don't see the email, be sure to check the junk folder in case the email went there by mistake.
Still have a question?
- View ALL of our Frequently Asked Questions
- Use the fast response form on this page to email us!
Other way to contact us:
  • Email:  Service [at] MSIcertified.com

  • Phone:  NOTE:  Our call center is currently closed, however our sales support and technical support teams are available to assist you immediately by using the contact form above.

Customer Service Hours:  M-F 9am - 5pm Eastern
Mailing Address:

Management and Strategy Institute, LLC
3947 W. Lincoln Hwy #312
Downingtown, PA 19335