Call Center Associate Certified (CCAC)™
Most companies today, both large and small, have a dedicated team of representatives to assist their customers over the phone. How your call center agents treat your customers on the phone is a critical aspect to the success of a company.
Professional phone skills do not come naturally to everyone. Understanding how to listen to a caller's needs, then finding the most appropriate solution to their issue requires an understanding of customer service etiquette. This call center agent training, developed exclusively for the Management and Strategy Institute, is designed to teach someone the core competencies required to deal with customers over the phone. Once the training is complete, students will take the call center agent certification exam to prove their understanding.
Why choose the Management and Strategy Institute?
- FREE training material included with all certifications
- Affordable and Respected
- Flexible: Training and exam done 100% online
- Competency based: Take the exam as soon as you're ready
- Members nationwide working for top companies
- Professional certificate mailed to you after you pass exam [example]
Frequently asked questions:
Are There Prerequisites?
No, the Call Center Associate Certified (CCAC) training & certification includes all of the course work required to study for and pass the certification exam.
Are there discounts for registering multiple people?
Yes, we offer discounts when you register multiple people for this training program. Please Contact Us for group purchases.
The following discounts apply:
- 3 to 10 licenses: 10% Discount
- 11 to 20 licenses: 20% Discount
- 21+ licenses: 30% Discount
What is included?
This program includes our complete online training program for Customer Service Representatives. The program includes full audio/video and slide presentation. It also includes a 25 question certification exam and the mailing of our official certificate & transcripts to the student upon completion of the program. The student will receive a digital certificate immediately upon passing the exam.
Can I see a sample of the training material?
Yes, you can see a sample of the training here. [View Video]
How long is the training course?
The training course is self-paced. Time to complete and fully comprehend will vary with every individual. The course was designed to take approximately 2 hours. You may take the final exam as soon as you're ready. You have access to the program for 1 year from the date of purchase.
How is the test issued?
The certification test is timed, with a limit of 1 hour. You may take the test online, from home or work whenever you are ready. The test is accessed directly from within the student learning center.
Professional Competency Units (PCU):
Participants who successfully complete this certification program will receive 10 Professional Competency Units (PCUs) from MSI.
What will I receive after I pass my test?
You will be mailed a Certificate Of Completion, as well as a letter of congratulations and two copies of our training verification letters which you can give to employers who request it. The certificate is heavy-stock, cream paper suitable for framing. [View Example]
How would I list this certification on my resume?
Certifications are generally the last item listed under the education section of your resume. List them directly beneath your college information in this format:
Management and Strategy Institute
- Call Center Associate Certified (CCAC)™
Call Center Agent Training
Training Material & Certification Test